Refund policy

This Return & Warranty Policy ("Policy") applies to all purchases made through www.constructivetoys.com (“Website”), operated by SLJ Constructive Toys ("Company"). By placing an order on the Website, you agree to the terms outlined below.

1. 90-Day Bumper-to-Bumper Warranty

SLJ Constructive Toys provides a 90-day bumper-to-bumper warranty beginning on the date of delivery. This warranty covers manufacturer defects and functional issues under the following conditions:

a. Days 0–30: Full Coverage

If a product is determined to be defective within the first 30 calendar days of delivery, SLJ Constructive Toys will provide, at its sole discretion:

  • Replacement parts at no cost, including shipping; or

  • A full unit replacement, including return shipping, if repair is not feasible.

To initiate a warranty claim, customers must submit photo and video evidence of the issue.

b. Days 31–90: Limited Coverage

If a product is found to be defective after the initial 30-day period but before the 90th day:

  • SLJ Constructive Toys will provide the required replacement part(s) at no cost.

  • The customer will be responsible for shipping costs.

  • If full replacement is deemed necessary, a discounted replacement may be offered. Return shipping and reshipment costs will be the responsibility of the customer.

2. Return Eligibility

All return requests must be initiated within 15 calendar days from the date of delivery by contacting support@sljconstructivetoys.com. Returns outside this window will not be accepted unless the product qualifies under the warranty policy.

To be eligible for a return:

  • The item must be unused, unassembled, and in its original packaging.

  • A restocking fee of $59.00 will be deducted from the refund.

  • Return shipping is the responsibility of the customer unless otherwise stated in writing by SLJ Constructive Toys.

  • Items that have been opened, assembled, used, or damaged due to user setup error, mishandling, or normal wear and tear are not eligible for return.

3. Non-Returnable Items

We are unable to accept returns in the following circumstances:

  • The item has been used or assembled.

  • The item is not returned in its original packaging.

  • Damage results from user error, improper assembly, accidents, or normal wear and tear.

  • The return request is made more than 15 days after delivery, unless covered under the warranty terms.

4. Return Process

All returns must be approved in advance.

To request a return, contact support@sljconstructivetoys.com with your order number, details of the issue, and supporting photos/videos if applicable. Upon approval, return instructions will be provided.

Unauthorized returns or items returned without prior approval will not be processed and may be returned to sender at their expense.

5. Damages and Issues

Please inspect your order upon delivery and contact us immediately at support@sljconstructivetoys.com if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We will review the issue and work with you to make it right in accordance with this Policy.

6. Exceptions

We cannot process a return or warranty claim if damage results solely from:

  • Normal wear and tear

  • Misuse, improper assembly, or failure to follow instructions

  • Modifications or unauthorized repairs

7. Exchanges

We do not process direct exchanges.

If you wish to receive a different product, you may:

  1. Request a return for an eligible item under this Policy; and

  2. Place a new order for the desired product.

8. Refund Processing

Refunds, if approved, will be issued to the original method of payment within 5 business days after receipt and inspection of the returned product. Processing times may vary depending on your financial institution.

If you have not received your refund within 15 business days of approval, please contact hello@constructivetoys.com for assistance.